More than a consultancy, a network of services

The best professionals, in the best positions, to better serve you!

About Us

About Us

A network of services interconnected with your needs.


We integrate everything your company needs in one place!

And what we don't have for immediate delivery, we create especially for your business.

  • We work with excellence and professionalism.
  • We have the best professionals in the market.
  • We are in line with the most current technologies on the market and are constantly updating, always seeking to improve our services and our professionals.

Our goal is always to provide the best services to our customers and make them our business partners. It is very important for us to see the evolution of our partners and being part of it is rewarding.

Mission / Values / Vision

  • 01 Mission:

    At ABT Consultoria, our mission is to provide exceptional outsourcing services to American companies seeking to enhance their customer service and development teams. We strive to exceed our clients' expectations by delivering high-quality, cost-effective solutions and building long-term partnerships based on mutual trust and respect.

  • Our core values are at the heart of everything we do, and they guide our interactions with clients, employees, and partners. We believe in:

    • Excellence: We strive for excellence in everything we do, and we are committed to delivering high-quality services that meet and exceed our clients' expectations.
    • Integrity: We operate with the highest level of integrity, honesty, and transparency, and we treat everyone with fairness and respect.
    • Innovation: We are continuously seeking innovative solutions and technologies to enhance our services and deliver greater value to our clients.
    • Collaboration: We believe that teamwork and collaboration are essential to achieving our goals and building strong relationships with our clients and partners.
    • Accountability: We take ownership of our actions and results and hold ourselves accountable for delivering on our commitments.

  • Our vision at ABT Consultoria is to be the leading outsourcing provider for customer service and development teams for American companies. We aim to achieve this by continually innovating and improving our services, building strong relationships with our clients and partners, and attracting and retaining the best talent in the industry.


Find out more about some of our services.

  • All
  • Consulting
  • Software
  • Websites
  • Integration
  • Digital

Customer Service Consulting

Customer service in English, Spanish and Portuguese

Websites development:

User Interface (UI) and User Experience (UX) design.

Customer Service Consulting:

Analysis and evaluation of the current customer service process.

Software development:

Development of custom applications for companies.

Websites development:

Optimization for search engines (SEO).

Customer Service Consulting:

Team training in customer service techniques.

Software development:

Aplication of quality tests for better results.

Consulting on digital strategies:

Analysis of online presence and identification of opportunities.

Websites development:

Creation of responsive and personalized websites.

Systems integration:

Integration of customer service systems.

Software development:

Integration of existing systems with new software.

Consulting on digital strategies:

Optimization of social media campaigns.

Systems integration:

Integration of e-commerce systems.

Consulting on digital strategies:

Consultancy in digital marketing and online advertising.

Systems integration:

Integration of online payment systems.

I am extremely satisfied with the services provided by ABT Consultoría. The team demonstrated professionalism, competence and dedication in every interaction. The personalized service and the quality of the work delivered exceeded all my expectations. I recommend ABT Consultoría to anyone looking for exceptional results.

Abe Hass


I would like to express my gratitude to ABT Consultoría for the excellent work carried out. From the beginning, I noticed the team's expertise in understanding my needs and transforming them into efficient solutions. Commitment, agility and clear communication were key points that made this partnership a success. Undoubtedly, ABT Consultoría is a reference in the market.

Brian Jones


ABT Consultoría helped me achieve amazing results! Through their innovative and creative strategies, I was able to expand my online presence and attract a larger audience. The team at ABT Consultoría is extremely professional and committed, always ready to offer support and guidance. I recommend your services to everyone who wants to boost their business.

Rick Warren


ABT Consultoria is simply amazing! The team's dedication and professionalism is evident in every project they undertake. From conception to final delivery, they ensure every detail is carefully handled. I am very satisfied with the results achieved and will continue to rely on ABT Consultoria for all my future needs.

Chris Whitney


Hiring ABT Consultoria was a decision that transformed my business. The team demonstrated a deep understanding of the market and offered customized solutions to drive my company's growth. Additionally, the ongoing support I received made me confident that I was in good hands. I recommend ABT Consultoria to everyone who wants to achieve business success.

Laura Wang

Director of Customer Relations

Director Team

Tiago Abner


Business administrator with over a decade of experience in corporate management. He has worked in the public sector, as well as with some of the largest companies in the private sector and since 2009 he has led ABT Marketing.

Adna Cunha

Human Resources Manager

Psychopedagogue specialized in managing high performance teams. She is responsible for managing projects and coordinating the activities carried out by our teams.

Frequently Asked Questions

  • Outsourcing customer service and development offers many benefits. Some of them include:

    1. Cost reduction: By outsourcing, you avoid spending on hiring, training and infrastructure, reducing operating costs.

    2. Focus on core business: By delegating these activities to experts, you can direct your attention and resources towards growing and improving your core business.

    3. Access to expertise: Our outsourcing company has experienced and qualified professionals, providing access to specific knowledge and skills.

    4. Scalability: Outsourcing allows you to easily adjust customer service and development capacity as your business demands.

    5. Flexibility: You can choose the services that best suit your needs, from basic customer support to custom software development.

    6. Improved service quality: Our outsourcing companies are focused on providing quality service, which can result in better customer service and high quality development.

    7. Leveraging advanced technology and resources: By outsourcing, you can take advantage of advanced technologies and resources made available by our company, without having to invest directly in them.

    8. 24/7 Availability: We offer 24/7 customer service, ensuring your customers are taken care of around the clock.

    These combined benefits can help your business grow, enhance the customer experience and streamline your operations.

  • Customer service outsourcing can help improve customer satisfaction in many ways. Here are some key points:

    1. Expert Experience: When you outsource customer service, you can rely on our specialized teams specifically trained to handle your customers' needs. These professionals have specific skills and knowledge to offer efficient and quality support.

    2. Increased Availability: Many customer service outsourcing companies like ours offer 24/7 support. This means your customers can get assistance whenever they need it, regardless of the time of day. This contributes to customer satisfaction as they feel supported and valued.

    3. Faster response time: With dedicated teams and well-established processes, outsourcing can speed up response time to customers. Requests and queries can be handled promptly, which improves the customer experience and their perception of efficiency.

    4. Focus on the customer: By delegating customer service to a specialized company like ours, you can focus on other areas of your business. This allows you to dedicate more time and resources to improving the quality of the products or services you offer, which in turn contributes to customer satisfaction.

    5. Access to advanced technology and tools: Outsourcing companies like ours often have access to advanced systems and tools to efficiently manage customer service. This includes support software, ticket management platforms, data analytics and much more. These technologies can improve operational efficiency and provide a better customer experience.

    6. Continuous Improvement: Customer service outsourcing often involves service level agreements (SLAs) and performance metrics. This encourages our company to constantly seek improvements and enhancements in the quality of service. In this way, customer satisfaction is prioritized and constantly improved.

    By using customer service outsourcing, you can benefit your customers by providing expert, fast and efficient support. This results in a better customer experience, greater satisfaction and, consequently, an increase in sales and loyalty.

  • Outsourcing software development offers a number of advantages. Here are some of them:

    1. Cost reduction: Outsourcing software development can be a more cost-effective option than hiring an in-house team. You avoid costs associated with hiring, training, salaries and benefits for full-time employees.

    2. Access to Specialized Talent: By outsourcing, you have access to a team of professionals who specialize in various technologies and specific skills needed for software development. These experts already have experience and knowledge in the field, which can boost the quality and efficiency of development.

    3. Greater flexibility and scalability: Outsourcing allows you to adapt the development team to your project's needs. You can increase or decrease the team as needed, according to project deadlines and requirements.

    4. Focus on core business: By outsourcing software development, you can focus on your core business activities such as marketing, sales and customer service strategies. This allows you to direct your resources and energy into areas that are most critical to your company's growth.

    5. Acceleration of time to market: With an external team dedicated to software development, it is possible to accelerate the process of developing and launching products to market. This can give you a competitive advantage, allowing you to meet market demands more quickly.

    6. Risk Reduction: By outsourcing software development, you share the risks with the outsourced company. They have a responsibility to meet deadlines and deliver a quality product. This reduces financial and operational risk for your company.

    7. Leveraging Experience and Best Practices: Software development outsourcing companies have experience on similar projects and can bring valuable insights and best practices to your project. This can result in more efficient and innovative solutions.

    8. Access to advanced technological resources: Our companies have access to advanced tools and technologies for software development. This allows you to take advantage of these technologies without having to directly invest in them.

    These combined advantages can lead to more efficient development, reduced costs and improved software quality. However, it is important to choose a reliable outsourcing partner and establish clear communication to ensure project success. And we are that partner!

  • The time required to implement an outsourcing service can vary depending on several factors, such as the complexity of the service, the scope of the project, the availability of resources and the collaboration between the parties involved. Here are some general considerations:

    1. Project Scope: The size and scope of the project will have a significant impact on the time to implementation. Smaller, simpler projects can be implemented in a shorter time frame, while larger, more complex projects may require more time to plan and execute.

    2. The outsourcer's process: The time taken to adjust things with the outsourcing company should also be considered. This involves briefing meetings, budget negotiations, contract signing, and other things in between.

    3. Preparation and Transition: Before starting to outsource, it may be necessary to carry out preparation and transition activities. This includes providing information about the business, detailing specific requirements, sharing relevant resources and establishing efficient communication channels. The time required for these steps will depend on the readiness and availability of both parties.

    4. Service Deployment: The deployment process itself may vary depending on the outsourcing service. For example, if you are outsourcing customer service, you may need to train agents, set up support systems, migrate data, establish workflows, and run tests. These steps can take time and require proper planning.

    5. Ongoing tweaks and optimization: After initial implementation, it may be necessary to perform tweaks, optimizations and refinements based on feedback and experience gained. Continuous improvement is an iterative process and it may take some time before the outsourcing service is fully aligned with the expectations and needs of the business.

    It is important to note that each outsourcing project is unique, and the time required for implementation may vary. It is recommended to discuss detailed deadlines and timelines with the outsourcing company to obtain a more accurate estimate based on the specific characteristics of your project.

  • Yes, after project completion, we offer technical support to ensure our customers' continued satisfaction. We understand the importance of maintaining a long-term relationship and being available to assist with any post-implementation needs. Here is some information about the technical support we offer:

    1. Warranty period: Generally, we provide a warranty period after project completion. During this period, our customers have access to free technical support to solve any problems related to the delivered project. The warranty period may vary depending on the type of project and specific contract arrangements.

    2. Support channels: We offer different support channels to meet our customers' needs. This can include support via phone, email, chat or via a ticket system. Our technical support team will be ready to answer your questions, provide guidance and resolve any technical issues that may arise.

    3. Updates and corrections: If, during the warranty period, bugs or errors are identified in the delivered project, our team undertakes to correct these problems promptly. We may also provide additional updates and improvements as agreed in advance.

    4. Extended Support Agreements: In addition to the standard warranty period, we offer the option of extended support agreements. These contracts can include ongoing technical support services, preventive maintenance, monitoring and other custom solutions to ensure the project's continued performance and reliability.

    We are committed to providing efficient and responsive technical support after project completion. We want to ensure that your experience with our services is a successful one and that you can count on our ongoing support should you need it. Please feel free to contact us to discuss technical support options and learn more about services offered after project completion.

  • Our company stands out as the right choice for outsourcing due to several differentials that we offer to our customers. Here are some of our key differentiators:

    1. Experience and Knowledge: We have a highly experienced and qualified team in customer service outsourcing and development. Our team has extensive knowledge of industry best practices and is always up to date with the latest trends and technologies.

    2. Customized Solutions: We understand that every business is unique, which is why we offer customized solutions to meet your specific needs. We work closely with you to understand your goals and requirements, developing solutions tailored to your unique demands.

    3. Quality and Excellence: Our company has an unwavering commitment to quality and excellence in everything we do. We constantly seek to improve our processes and procedures to ensure the delivery of high quality results. We are committed to exceeding our customers' expectations.

    4. Advanced Technology: We invest in advanced technology to provide cutting-edge solutions to our customers. We use modern tools and platforms that allow us to offer efficient and innovative services. We are always aware of the latest technological trends to ensure that our customers have access to the best solutions available.

    5. Comprehensive Support: In addition to outsourcing services, we offer comprehensive support to our customers. We are committed to providing dedicated service and responsive technical support to ensure your continued satisfaction.

    6. Long-term partnership: We seek to establish long-term partnerships with our customers. Our approach is based on building solid and lasting relationships, acting as a reliable partner in the growth and success of your business.

    These are just some of the differentials that make our company the right choice for outsourcing. We are committed to providing high quality services, customized solutions and exceptional customer service. Please contact us to discuss your needs and find out how we can help your business achieve its goals.


Get in touch with us or pay us a visit.


Avenida Providencia, 1208,
Oficina 215, Providencia
Santiago - Chile


+56 9 4066 4440

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